Shipping & Returns

Shipping Information

At High Street Craft, we ensure a smooth and reliable delivery experience for all our customers.

Order Processing

All orders are processed within 2–5 business days.
Customized orders may require additional production time depending on design specifications.

Delivery Timeline

  • Standard Delivery: 7–14 business days
  • Custom Orders: 2–4 weeks (depending on complexity)

Delivery timelines may vary based on location and product availability.

Shipping Charges

Shipping costs are calculated at checkout based on your location and order size.
In some cases, we may offer complimentary shipping on selected products or orders.

Delivery Details

  • Deliveries are made through trusted logistics partners
  • Customers will receive tracking details once the order is dispatched
  • Please ensure someone is available to receive the order at the delivery address

Returns & Exchanges

We strive to deliver products of the highest quality. However, if you are not satisfied, we’re here to help.

Return Eligibility

You may request a return if:

  • The product is damaged during transit
  • You receive the wrong item

Returns must be requested within 48 hours of delivery with proof (images/videos).

Non-Returnable Items

  • Customized or made-to-order products
  • Used or damaged items (not caused during delivery)

Return Process

  1. Contact our support team with order details
  2. Share images/videos of the issue
  3. Our team will review and arrange pickup if eligible

Refund Policy

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method

Exchange Policy

We offer exchanges only for:

  • Damaged items
  • Incorrect products received

Damaged or Defective Products

If your order arrives damaged, please notify us within 48 hours of delivery.
We will arrange a replacement or resolution at the earliest.